Your privacy matters to us. This Privacy Policy explains exactly what personal data 11winph collects, why we collect it, how we use and protect it, and what rights you have as a player based in the Philippines.
All personal data stored by 11winph is protected with industry-standard SSL/TLS encryption. We use secure, access-controlled servers and conduct regular security audits to keep your information safe.
11winph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the 11winph platform.
As a 11winph player, you have the right to access, correct, and request deletion of your personal data at any time, subject to our legal retention obligations under Philippine law.
This Privacy Policy is governed by the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).
You can opt out of promotional SMS, email, and push notifications at any time through your account settings or by contacting our support team. Opting out does not affect transactional communications.
Certain data sharing with PAGCOR and the Anti-Money Laundering Council (AMLC) is required by law. These disclosures are made strictly in accordance with our regulatory obligations and not for commercial purposes.
Scope of This Policy: This Privacy Policy applies to all personal data collected by 11winph through its website, mobile interface, customer support channels, and any other touchpoint through which you interact with the 11winph platform. It applies to all registered players and unregistered visitors based in the Philippines and elsewhere.
11winph ("we," "us," "our," "the Platform") is committed to protecting the privacy and personal data of every player and visitor who interacts with our platform. We understand that trust is the foundation of any good relationship – and that trust starts with being transparent about how we handle your information.
This Privacy Policy ("Policy") describes the types of personal data we collect, the purposes for which we process it, the parties with whom we may share it, the security measures we have in place to protect it, and the rights you have in relation to your personal data under Philippine law.
This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. By registering an account or using any feature of 11winph, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
If you do not agree with any part of this Policy, you should discontinue use of the 11winph platform and contact our Data Protection Officer (DPO) to request deletion of any data we may hold about you.
11winph collects personal data that is necessary for the operation of the platform, compliance with legal obligations, and the delivery of a safe and personalized gaming experience. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Account registration, KYC verification, age verification (21+) |
| Contact Data | Philippine mobile number, email address, home address | Account communications, OTP delivery, withdrawal processing |
| Identity Documents | Passport, SSS ID, UMID, driver's license, PhilSys ID | KYC/AML compliance, age and identity verification |
| Financial Data | GCash number, bank account details, transaction history | Deposit and withdrawal processing, fraud prevention |
| Gaming Data | Game history, bet amounts, session duration, win/loss records | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, login timestamps | Security monitoring, fraud detection, platform optimization |
| Communications Data | Live chat transcripts, support ticket content, survey responses | Customer support, quality assurance, dispute resolution |
| Marketing Preferences | Notification opt-in/opt-out status, preferred communication channel | Sending relevant promotions and platform updates (with consent) |
We collect only the minimum personal data necessary for the stated purposes. We do not collect sensitive personal information (as defined under the Data Privacy Act) beyond what is strictly required for identity verification and regulatory compliance.
11winph collects personal data through the following channels:
11winph uses your personal data for the following purposes:
We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate legal basis for the new processing activity.
Under the Data Privacy Act of 2012, 11winph processes your personal data on the following legal bases:
Withdrawing Consent: Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time by updating your preferences in your account settings or contacting our Data Protection Officer. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
11winph does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Where personal data is shared with third-party processors, 11winph ensures that appropriate data processing agreements are in place, requiring those processors to maintain confidentiality and implement adequate security measures consistent with the Data Privacy Act of 2012.
11winph does not transfer your personal data outside the Philippines except where strictly necessary for the operation of third-party game platforms or cloud infrastructure, and only where adequate data protection safeguards are in place.
11winph uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and support security functions. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use the 11winph platform. For analytics and functional cookies, you can update your preferences at any time through the cookie settings panel on the platform.
11winph does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements on external websites.
11winph retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following retention periods:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | PAGCOR licensing requirement, AMLA compliance |
| KYC Documents | 5 years from submission or account closure | Anti-Money Laundering Act (RA 9160, as amended) |
| Transaction Records | 5 years from transaction date | AMLA, PAGCOR record-keeping requirements |
| Gaming History | 3 years from session date | Dispute resolution, responsible gaming monitoring |
| Support Communications | 2 years from last interaction | Quality assurance, legal claims |
| Marketing Preferences | Until opt-out or account closure | Consent-based processing |
| Technical / Log Data | 90 days (rolling) | Security monitoring, fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC guidelines. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual.
11winph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Your Role in Security: While 11winph takes extensive measures to protect your data, you also play an important role. Use a strong, unique password for your 11winph account, enable SMS OTP, and never share your login credentials with anyone. If you suspect unauthorized access to your account, contact our support team immediately via live chat.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 11winph. To exercise any of these rights, contact our Data Protection Officer using the details in Section 13.
You have the right to be informed about how your personal data is collected and processed. This Privacy Policy fulfills that obligation.
You may request a copy of the personal data 11winph holds about you, along with information about how it is being used.
You may request correction of any inaccurate or incomplete personal data we hold about you. Some corrections may require re-verification of your identity.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
If you believe your data privacy rights have been violated, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
You are entitled to claim compensation for damages sustained due to inaccurate, incomplete, outdated, or unlawfully obtained personal data, as provided under RA 10173.
11winph will respond to all data privacy rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request.
11winph is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21. The minimum age to register and use 11winph is 21 years old, in accordance with Philippine gambling regulations.
During registration, all players are required to confirm that they are 21 years of age or older. Identity documents submitted during KYC verification are checked to confirm date of birth. Any account found to belong to a person under 21 will be immediately closed, all balances forfeited, and the matter reported to PAGCOR as required.
If you are a parent or guardian and believe that a minor has registered an account on 11winph using false information, please contact our Data Protection Officer immediately using the details in Section 13. We will investigate and take appropriate action without delay.
21+ Only. Gambling is addictive. Know when to stop. If you are concerned about your gambling habits or those of someone you know, visit our Responsible Gaming page or call the PAGCOR Problem Gambling Assistance Hotline: 1553.
11winph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When we make material changes to this Policy, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how 11winph protects your personal data. Your continued use of the platform after the effective date of any update constitutes your acknowledgment of the revised Policy.
The version of this Privacy Policy published on this page is always the current version. Previous versions are available upon request from our Data Protection Officer.
11winph has appointed a Data Protection Officer (DPO) in accordance with Section 21 of the Data Privacy Act of 2012 and NPC Circular No. 17-01. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO:
Data Protection Officer – 11winph
Email: [email protected] (plain text – not a clickable link; copy and paste into your email client)
Live Chat: Available 24/7 via the 11winph platform after login – select "Privacy & Data" from the support menu.
Response Time: DPO email queries are responded to within 5 business days. All formal data subject requests are processed within 30 calendar days.
If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC can be reached through its official government channels.
This Privacy Policy was last updated in May 2026. © 2026 11winph. All rights reserved. This Policy is governed by the laws of the Republic of the Philippines.
Now that you know how 11winph handles your data, enjoy our full range of games – live casino, slots, fishing, bingo, and more – all in Philippine Peso, with your privacy secured.
21+ only. Gambling is addictive. Know when to stop. Play responsibly.